NEW REPORTS

May 2013
Business telephony in transition? - Part 1: Solutions for telephony in German enterprises

May 2013
Spotlight Analysis - "Customer Experience" gehört auf die Management-Agenda

May 2013
Social Collaboration in Germany, France and UK 2013

April 2013
Contact Centers on the offensive! How to make your customer service fit for the Champions League

Current Projects

2012 - 2013
PAC und COSYNUS analyse the Enterprise Mobility market in Germany

November 2013
Productivity of IT based Services (ProdIT)

2011 - 2013
Knowledge workers and enterprises in an area of conflict

2012 - 2015
Cloud Monitor Germany 2012 - 2015

Press Releases

Up-to-date commentaries and analyses

From an independent expert perspective, PAC analysts and consultants comment on current industry trends and developments in the software and IT services market. Our well-founded estimates, analyses and forecasts help both IT users and IT providers define and implement their success strategies.

Berlecon in the press

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